Refund Policy

Last updated: July 10, 2025

At Melody Music, we strive to provide the best possible experience. This Refund Policy outlines how we handle refunds for any purchases made through our platform.

1. Eligibility for Refunds

Refunds are available only under specific circumstances and within 7 days of the original purchase date. You may be eligible for a refund if:

You were charged incorrectly or multiple times for the same purchase.
You did not receive the premium features after payment.
There was a technical issue preventing usage of the service.

2. Non-Refundable Situations

We typically do not offer refunds for:

Change of mind or accidental purchase.
Inability to use the service due to user-side issues (e.g. internet problems, Discord bans).
Violation of our Terms of Service resulting in a ban or restriction.

3. Requesting a Refund

If you believe you're eligible for a refund, please contact our support team with the following information:

Proof of payment (screenshot or transaction ID).
Details of the issue encountered.
Your Discord User ID and email address.

We aim to respond to refund requests within 3-5 business days.

4. Contact

To request a refund or ask a question, please reach out to us at support@melodybot.me. We're always happy to help.